As from today new sales and service tools will be implemented in several Orange shops, aimed at improving customer service, facilitating and systemizing understanding of customers’ needs and consulting by sales consultants. The new electronic tool, which has already been implemented in 10 Orange shops, will be applied in all Orange shops in coming weeks, providing the same opportunities of servicing and consulting Orange shops in all regions of Armenia.
Bruno Duthoit, Orange Armenia CEO, said: “One of the most important target for our company is that of quality in terms of network, billing, charging and servicing. Lots of work have been done in all these respects in 2011, and our customers feel the result of that work in their everyday life, their feedbacks come to prove my words. But as we say, we should not stop on the top. One of our priorities for 2012 is to perfect the quality of customer service and consulting, do and offer more than our customers expect from us. Implementation of this new sales tool is only one of the steps made in this respect”.
The new electronic tool, which will be applied by Orange sales and service agents, enables them to explore customers’ needs through short and quick questions-and-answers, having in view the latter’s telecom habits, main contacts, anticipated average monthly spending and other factors. After filling in these data the system offers the best option for the customer, as well as finds the handset model which better suits the customer’s needs.