Orange Business is a postpaid service for which one main account is separated for the subscriber and per each line - one corporate and one individual sub-account. Credit limit of negative balance is set for the main account, which, as per wish of the subscriber is distributed per each corporate sub-account of the lines, so that the total credit limits of negative balances, set for all line users, does not exceed the credit limit of the negative balance of the main account. Credit limit of the negative balance is the maximum debt that the subscriber may owe Orange and is set by Orange, considering the quantity of lines, claimed by the subscriber. Credit limit of the negative balance can be changed as per the subscriber’s application, as set forth by Orange. Credit limit of the negative balance is set forth in the Subscription Agreement. Monthly fee is paid per each line, separated under the main account, and cannot be used to benefit from Orange services. The subscriber may exercise control over corporate sub-account of each line, by choosing one of the cost control types, set forth by Orange. Cost control type is set as per each line.
A. Cost control type 1:During the month, after exhausting the credit limit of the negative balance, set for the corporate sub-account, the line user cannot benefit from Orange outgoing services. However, in case of having a positive balance on the individual sub-account (if service is in active period), the line user shall have the right to benefit from all Orange services to the extent of that positive balance. Orange Business subscriber pays only for the costs, made from corporate sub-account.
B. Cost control type 2:Credit limit of the negative balance, set for the corporate sub-account of the line user, is for informational purposes, according to which the line user is informed that he/she has exhausted his/her cost control limit, but can continue benefiting from Orange services. In any case, all line users together cannot exceed the credit limit of the negative balance, set for the subscriber’s main account. The subscriber pays only for the costs, made from the corporate sub-account, moreover, also for the costs, exceeding the credit limit of the negative balance, set for the corporate sub-account. Thus, in case of choosing this cost control type, the subscriber is responsible for all debts, accumulated on the corporate sub-account, regardless of the fact, whether the debt has been accumulated within the limits of or by exceeding cost control limit. The line user shall have the right, within the limits of the positive balance of the individual sub-account (if the service is in active period) benefit from those Orange services, which are not accessible from corporate sub-account, and from all Orange services, in case of reaching the credit limit of the negative balance of the main account.
C. Cost control type 3:No cost control limit is fixed for the corporate sub-account. In any case, all line users together cannot exceed the credit limit of the negative balance, set for the subscriber’s main account. The subscriber pays only for the costs, made from the corporate sub-account. The line user shall have the right, within the limits of the positive balance of the individual sub-account (if the service is in the active period) benefit from those Orange services, which are not accessible from corporate sub-account, and from all Orange services, in case of reaching the credit limit of the negative balance of the main account.
The subscriber is entitled to set Orange service package per each line, activated under the main account (corporate service package). Orange is offering 18 corporate service packages, enabling to set per each line the limit of calls, to be charged from corporate accounts, and those services, which will be accessible from the corporate sub-account, taking into consideration personal needs and nature of work of each line user. For example, for one line user only on-net calls, to be charged from corporate account, can be activated, for another - local off-net calls and Mobile Internet service, etc. The line user may benefit from other Orange services, simply by recharging the individual sub-account.
Orange Business service tariff plan is set as per quantity of activated lines by the subscriber. Monthly fee for the lines is fixed, based on the tariff plan.
|Tariff plan||monthly fee|
| Business 1 (1-5 lines)
Business 2 (6-20 lines)
Business 3 (21-50 lines)
Business 4 ( 51 lines)
|500 AMD/per line
400 AMD/per line
300 AMD/per line
100 AMD/per line
Tariffs for the services are set as per chosen tariff option by the subscriber. Tariff option is common for all the lines.
Closed user group
Orange Business subscribers may also choose a closed user group, for the lines included wherein lower tariffs are set to call each other. Additional monthly fee is fixed per each line, member of the closed user group, depending on the type of the chosen closed user group and tariff option. The subscriber can choose a closed user group type for each line.
Orange Business post-paid service tariff plan is decided as per quantity of activated lines by the subscriber and is set forth in the Subscription Agreement. Orange Business post-paid service tariff option and closed user group as per line are chosen when signing the Subscription Agreement.
If Orange Business service subscriber wishes to migrate from Orange Business to Orange Let’s Talk or Every Month services, he/she will need first to terminate Orange Business Service Agreement fully or with regard to a specific line, after which enter into a new agreement with regard to other line(s), i.e., Orange Let’s Talk or Every Month Service Agreements. When terminating the Subscription Agreement Orange Business service subscriber should pay the current negative balance and other debts, and if the Subscription Agreement is terminated only with regard to a specific line, negative balance available on the corporate sub-account of those lines and other debts will be included in the bill for the main account issued for that month. If the subscriber has a commitment to remain Orange subscriber for a certain period, which has not yet expired, the subscriber will also need to pay the relevant amounts and penalties, set forth by the Subscription Agreement. If Orange Business service line user migrates to Orange Let’s Talk or Every Month services, migration is made at once, and the positive balance of the individual sub-account is kept. In case of migration from Orange Business to Orange Let’s Talk or Every Month services, last monthly fee for Orange Business service with regard to the given line and the first month monthly fee for Orange Every Month service will be charged fully, regardless of the quantity of the days of its use.
In case of Orange Business service, change of the tariff plan is made as per change of the quantity of lines (addition or reduction). To do it, the subscriber will need to visit Orange Flagship or apply to the sales coordinator, by signing a relevant agreement (appendix).
The subscriber may, at any time, change the tariff option free of charge and activate or deactivate any type of closed user group for the lines. In order to do it the subscriber needs to visit Orange Flagship or apply to the sales coordinator, by signing a relevant agreement (appendix). The subscriber may also change the chosen type of closed user group per each line from My Orange page, designed for corporate subscribers. In case of change of the closed user group, the monthly fee for the use of the closed user group with regard to the given line will be charged for the relevant month, regardless of the quantity of the days of its use.
The subscriber should pay for Orange Business service by post-payment system, by paying the monthly fee for the previous month and the debt for used services, until the 20th day of each month. In the event during the month the credit limit of the negative balance, set for the main account, is exhausted, the subscriber may continue benefiting from Orange outgoing services, in case of full payment of the current debt, and the line user - also in case of recharging the individual sub-account. The subscriber should pay the monthly fee for Orange Business service for each line, regardless of the use of Orange services by that line. Depending on the corporate service package, chosen for the line, monthly fee is charged either from corporate or from individual sub-account. Depending on cost control type, a bill is issued to the subscriber for the costs, made only from corporate sub-account or from corporate and individual sub-accounts and for used Orange services. But, in any case, the subscriber pays only for corporate sub-accounts by the following payment means:
- 74 at 74 Orange shops,
- in the following banks:
ACBA Credit Agricole Bank
VTB Bank Armenia
Armenian Development Bank
Line users may top up only the individual sub-account by the following payment means:by Orange Scratch Cards,
at 74 Orange shops,
at more than 6000 kiosques and other shops, as well as in Yerevan City, Star, Fresh and SAS supermarkets,
via ATMs of ArCa system,
via MegaPay, TelCell, Tandem payment terminals,
at more than 900 Haypost branches in all cities and villages of Armenia.
Orange Business service activates when the first call is performed. The service for the subscriber is active till the 20th day of the following month. In the active period the subscriber may receive and make calls to any direction, send and receive SMSs and MMSs, use GPRS and other services, as well as use the credit limit of the negative balance. In case no payment is made until the due date (the 20th day of each month), starts the passive (inactive) period of the service, which lasts till the end of the month, following the current month. In this period Orange Business service subscriber may only receive calls, SMSs and MMSs and make calls only to free emergency numbers. In this period line users cannot benefit from outgoing services, even if recharging the individual sub-accounts. Positive balance of the individual sub-account is kept and can be used in case of re-activation of the services. In passive period the subscriber can, at any moment, reactivate all services, by simply paying his/her current debt in full (monthly fees and negative balance). In passive period monthly fee shall be charged. If before expiry of the passive period the subscriber does not pay the accumulated debts, the service is suspended (deactivated) for one-month period. Due to suspension of the service the subscriber is not exonerated from the liability of paying monthly fees for previous months and other accumulated debts. Line users cannot use the services, even after recharging the individual sub-account. However, the positive balance of the individual sub-account is kept and can be used in case of service reactivation. In the suspension period the subscriber can still reactivate all services, by simply paying non-paid monthly fees, current negative balance, as well as late payment penalties. Suspension of Orange Business services relates to all subscribed lines, regardless of the cost control type and activated corporate service package or the balance of individual sub-account. If before expiry of the suspension period the debt is not paid fully by the subscriber, the Subscription Agreement can be terminated unilaterally by Orange, without additional notice thereon to the subscriber, and assign the line of the subscriber to other subscriber. In this case service reactivation is made on general basis, through signing a new Subscription Agreement.